1. How long does shipping take?

Orders are processed within 1–3 business days. Once shipped, standard U.S. delivery takes 4–9 business days. You’ll receive tracking info by email as soon as your order ships.

2. What is your return policy?

We offer a 30-day hassle-free return policy. If you're not satisfied, contact us at support@orvinox.com within 30 days of delivery to initiate a return.

3. How can I track my order?

You’ll receive an email with a tracking number once your order ships. You can also reach out to our support team if you need help tracking your package.

4. What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Shop Pay.

5. Can I change or cancel my order?

We process orders quickly. If you need to cancel or change your order, contact us ASAP. Once shipped, we’re unable to modify the order.

6. Do you ship internationally?

Currently, we only ship within the United States. International shipping may be added in the future.

7. Is my payment information secure?

Yes. All payments are processed through secure, PCI-compliant gateways. Your credit card information is never stored on our servers.

8. How do I contact customer service?

You can email us at support@orvinox.com or call +1 (213) 418‑7235. We typically respond within 24 business hours.

9. How do I care for the products I purchased?

Each product includes care instructions in the packaging or on the product page. If you need help, feel free to contact us.